Frequently Asked Questions
To place an order, you'll need to accomplish the following:
- Create an account by registering here
- Find a restaurant or vendor from our list of partners and add items you'd like to order to your basket
- Place your order and we'll bring it to you!
To speed up deliveries, we place your order with the restaurant as quickly as possible and cannot guarantee that we'll be able to cancel an order once it has started being prepared. If you made small mistake on an order, quickly email us at [email protected] or send us an SMS at +251-966-935-941
If you do not hear back quickly, it may already be too late to cancel as the vendor may have already begun preparing your order.
If you'd like to order from more than one restaurant, you can place multiple orders. We only support ordering from one restaurant per order and the quoted delivery fees per order will apply due to the increased time and number of stops.
We do our best to ensure that all order are fulfilled in time but there are a number of factors that might delay an order. In the event that your order goes over an hour, you should receive a call from one of our dispatchers. If not, call or send us an SMS at +251-966-935-941
During peak hours (lunch and dinner) our phone line might be extremely busy and it might prove challenging to get through. E-mail and SMS are the best way to get a hold of us during those moments as we have a number of staff monitoring the email accounts and SMS inbox.
If there's a mistake with your order, let us know as quickly as possibly. We'll check to ensure we've placed it correctly and work with the restaurant to provide solutions should further action be required.
This question always comes up! :) We can't provide any definitive recommendations but we do evaluate each restaurant before we list it on our site to ensure they meet some standards that help us make your experience is as pleasant as possible.
If you're having trouble deciding on a restaurant to order from, use the crowd-sourced star ratings to help narrow down your decision or filter the list of restaurants using their cuisine tags.
When checking out, you'll see a place to add any order notes that we can relay to the restaurant or take into account when performing the delivery. We take notes on a case-by-case basis depending on the ability to fulfill them.
For special requests to vendors, we will communicate the notes to the vendor as they are written however we are not responsible if the vendor does not accommodate them.
Let us know! Send an email to [email protected]
There are a few reasons why an item might not be listed online but there's always a reason why. We'll often leave off items that are not in stock often or do not have appropriate packaging for delivery to help minimize the chances you'll recieve a call from us saying that one or more items in your order were not available.
Reward points are our way of saying thank you to customers that use our service often! Each successfully completed order you place will earn you 10 reward points that you can then redeem for a free delivery on a future order when you've earned enough.
When you have 100 points, you'll see a button on the checkout page of your next order that will allow you to redeem your free delivery on that order.
Reward points are applied to your account at the end of the day after we've verified that your order was delivered succesfully. For additional questions regarding reward points, email us at [email protected]
Currently we don't support reward points transfers to other users.
If you have been provided a valid promo code through a promotion or other means, please note that the promocode may only be used once even if the promocode has an additional eligible amount remaining. Any eligible amount remaining on a promocode will not be applicable to future orders. Promocodes cannot be exchanged for cash.
We recommend that you make the most of the promocode by ensuring that your order is as close to the promocode value as possible or greater.
We've made paying with an international Visa card or Mastercard as safe and secure as possible. In collaboration with Bank of Abyssinia and Visa, you can save your most frequently used cards securely and checkout faster on your next orders.
We do not store your card number on our servers. All sensitive details are stored securely with Cybersource (a Visa solution) using industry-approved and battle-tested security measures that are relied on by hundreds of thousands of businesses around the globe. For any questions regarding international card payments, please feel free to e-mail us at [email protected]
If you prefer to pay using mobile banking, you must send a screenshot of your bank transfer confirmation and your order number to [email protected]
Account Name: Universal Courier Service PLC
Branch: Wubshet Workalemahu Branch