Frequently Asked Questions

General Questions

How does it work?

To place an order, you'll need to accomplish the following:

  1. Create an account by registering here
  2. Find a restaurant or vendor from our list of partners and add items you'd like to order to your basket
  3. Place your order and we'll bring it to you!
How do you process card payments?

We work with US-based tech companies like Roadrunner Technology Solutions to ensure that your card details are kept secure and confidential using some of the same encryption and handling procedures that companies like Lyft, Instacart, Shopify, and more use. Conversion rates are set by partner banks and charged in USD and a small processing fee may be charged.

What if I would like to change or cancel my order?

To speed up deliveries, we place your order with the restaurant as quickly as possible and cannot guarantee that we'll be able to cancel an order once it has started being prepared. If you made small mistake on an order, quickly email us at [email protected] or send us an SMS at +251-966-935-941

Can I order from more than one restaurant at a time?

If you'd like to order from more than one restaurant, you can place multiple orders. We only support ordering from one restaurant per order and the quoted delivery fees per order will apply due to the increased time and number of stops.

What happens if my order has taken longer than an hour?

We do our best to ensure that all order are fulfilled in time but there are a number of factors that might delay an order. In the event that your order goes over an hour, you should receive a call from one of our dispatchers. If not, call or send us an SMS at +251-966-935-941

What happens if nobody is answering the phone?

During peak hours (lunch and dinner) our phone line might be extremely busy and it might prove challenging to get through. E-mail and SMS are the best way to get a hold of us during those moments as we have a number of staff monitoring the email accounts and SMS inbox.

What if there is a mistake with the order or something is wrong with the food?

If there's a mistake with your order, let us know as quickly as possibly. We'll check to ensure we've placed it correctly and work with the restaurant to provide solutions should further action be required.

What's the best restaurant to order from?

This question always comes up! :) We can't provide any definitive recommendations but we do evaluate each restaurant before we list it on our site to ensure they meet some standards that help us make your experience is as pleasant as possible.

If you're having trouble deciding on a restaurant to order from, use the crowd-sourced star ratings to help narrow down your decision or filter the list of restaurants using their cuisine tags.

What if I have a special request?

When checking out, you'll see a place to add any order notes that we can relay to the restaurant or take into account when performing the delivery. We take notes on a case-by-case basis depending on the ability to fulfill them.

What if I spot a bug or issue with the website?

Let us know! Send an email to [email protected]

When I went to one of your restaurants, they had items that aren't available on Deliver Addis. Why is this?

There are a few reasons why an item might not be listed online but there's always a reason why. We'll often leave off items that are not in stock often or do not have appropriate packaging for delivery to help minimize the chances you'll recieve a call from us saying that one or more items in your order were not available.

Reward Points

How do reward points work?

Reward points are our way of saying thank you to customers that use our service often! Each successfully completed order you place will earn you reward points that you can then redeem for a free delivery on a future order when you've earned enough.

I placed an order, why haven't my reward points appeared in my account?

Reward points are applied to your account at the end of the day after we've verified that your order was delivered succesfully. For additional questions regarding reward points, email us at [email protected]

Can I transfer reward points to other users?

Currently we don't support reward points transfers to other users.